What Peabody Homeowners Say About Top Hat Chimney
Wendell Pike has been climbing onto Peabody roofs since 1999, and over 29 years you earn a reputation one chimney at a time. Reviews matter because a fireplace is a sealed system you can’t easily inspect yourself. What homeowners remember is whether the sweep showed up in the window he promised, left the hearth cleaner than he found it, and told them the plain truth about what their flue actually needed. That last part is where Wendell and his crew earn most of their repeat calls. Ask anyone on your street. Here’s what they’ve told us.
Recent Reviews
“The camera footage told the whole story. Wendell got up on my roof in South Peabody and showed me exactly where the creosote had built up along the flue wall. He could have pushed a liner replacement right then. Instead he swept it, showed me the after footage, and said call him in a year. That honesty is why he’s the one down the road I trust.”
Jason G., South Peabody
“We bought a house near Crystal Lake and the previous owners hadn’t swept the chimney in at least three years, maybe longer. The sweep who showed up was in uniform, background-checked, and walked me through the whole process before he started. Flat price agreed on the phone, same number on the invoice. No surprises. The living room didn’t even smell like soot afterward.”
Danika J., Crystal Lake area
“I called at 7 a.m. expecting a voicemail box and got a real person. Scheduled the sweep for the same week, and Wendell arrived exactly in the window he gave me. The first-degree creosote was a brush job, just like he said. He told me my brickwork looked solid and didn’t try to sell me anything extra. The 90-Day Done Right Promise stamped on the receipt says everything about how this company operates.”
Nisha S., West Peabody
“Second floor fireplace off Emerson Park hadn’t been used in years. The crew brushed out what I can only describe as a small mountain of debris and a squirrel nest. They capped the flue properly afterward with a Copperfield cap and showed me the camera work before and after. Wendell’s dry comment about the squirrel’s decorating choices still makes me laugh. Professional, thorough, and honest about what needed doing now versus what could wait.”
Craig D., Emerson Park
“Our furnace flue shares the chimney with the fireplace, and I was worried about carbon monoxide risk after a smoky fire last winter. Wendell inspected the whole system, swept both flues, and found a cracked tile liner section he recommended we monitor rather than replace immediately. He told me plainly what the risk level was and what signs to watch for. No scare tactics. That’s worth every penny.”
Jason G., Peabody
“Senior discount and no trip charge inside the county made this an easy call. The sweep who came out spent two hours on our 1950s fireplace near the high school, brushed everything, vacuumed the smoke shelf, and left drop cloths so clean I almost didn’t know he’d been here. He recommended a Gelco cap upgrade and didn’t pressure me when I said I’d think about it. The 10% off for seniors and veterans is a real thing, not a gimmick.”
Danika J., Central Peabody
Why Customers Trust Us
These reviews keep circling the same three facts, and that’s not an accident. First, Wendell Pike puts his name on the work, and he runs into you again on Saturday at the hardware store. Second, every job ends with camera footage and a plain-English verdict, no exceptions. You see what the sweep saw. Third, the 90-Day Done Right Promise is stamped on every invoice in writing. If the work isn’t right, one call brings Wendell back at no additional cost. Those proof points matter more than any marketing language. We’ve been serving Peabody and the surrounding communities since 1999, and the phone is answered by a live person around the clock, no call center, no voicemail black hole. When you’re ready to have your chimney cleaned and inspected, call (978) 637-8560. You’ll get real pricing before a single tool comes off the truck, and a sweep who treats your home like it’s on his own street.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Peabody since 1999.