Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

We’ve been sweeping and repairing chimneys in Peabody since 1999, and the promise hasn’t changed once: if the job isn’t done right, one call brings Wendell back, no argument and no invoice. That’s the 90-Day Done Right Promise, and we stamp it on every single job we complete. For ninety days after we leave, you have written assurance that any issue with our work gets fixed at no additional cost. Wendell Pike, owner of Top Hat Chimney, puts his name on that promise and runs into you again on Saturday, so it has to hold up. The number you hear on the phone is the number on the invoice, and the work is done by background-checked, uniformed sweeps who show up when they say they will.

Call (978) 637-8560

What’s Covered

• Workmanship on every sweep, repair, liner, cap, and crown. If something we installed or serviced fails within ninety days of the job date, we return and make it right at no charge.
• Parts and materials handling. We work with trusted industry brands including DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. When a component is defective, we manage the replacement and stand behind the labor.
• Cleanup before we leave. Your hearth, floors, and surrounding area look the way they did before we arrived, except cleaner. Drop cloths go down first, and the vacuum runs before the truck pulls away.
• Real arrival windows, kept. You get a specific window for when the sweep shows up at your door, and if that window slips, you get a call explaining why and what the new time is.
• Honest pricing, locked before work begins. No surprise charges after the tools come off the truck. The price quoted over the phone is the price on the invoice, unless we find something you authorize in writing.
• Plain-English verdicts with visual proof. Every inspection includes camera footage and a straightforward explanation. We never recommend work we can’t show you, and we say plainly when something can safely wait.

Our Satisfaction Promise

Here’s how the make-it-right process works, and it’s simpler than most people expect. If something about our work doesn’t sit right with you, pick up the phone and call (978) 637-8560. A live person answers, any hour of the day or night, and it may well be Wendell himself. Tell us what’s wrong. We’ll schedule a return visit and put it on the calendar, not on a waiting list. When we come back, we fix the problem at no additional cost, because that’s what the 90-Day Done Right Promise is for. No forms, no arbitration, no runaround. If you have a written estimate from another company that concerns you, bring it to us for a free second opinion. We’ll tell you honestly whether the work they proposed is necessary, and we’ll price what we’d charge for the same scope. That’s how we’ve kept customers in Peabody calling us back since 1999.

Licensed & Insured Backing

Licensing and insurance are the two facts that make every guarantee on this page actually enforceable. We’re a licensed and insured chimney company operating in Peabody and the surrounding communities of Essex County. That means the work we do is performed to code, and if something unexpected happens on your property, you’re not left holding the bill. It’s the difference between a handshake and a contract. Wendell runs Top Hat Chimney as an owner-operated business with a published address and license number, which means there’s a real person accountable for every job and a legal paper trail behind every promise. Anyone can say they stand behind their work. Being licensed and insured means there’s actually something standing behind us if we don’t.

What We Don’t Guarantee (And Why That’s Honest)

A guarantee that overpromises is worthless, so let’s be clear about the limits. We don’t guarantee the condition of a chimney that hasn’t been swept in fifteen years, because no one can see through creosote glaze to the mortar joints beneath. We don’t guarantee that a firebox from 1962 meets today’s clearances, because building codes have moved since then. What we do guarantee is the work we perform and the recommendations we make. If we clean your chimney, it’s clean. If we repair your liner, the repair holds. If we install a cap, it stays put through Peabody winters and nor’easters. Your flue doesn’t care how the fire looks. It cares how it breathes. And what we stand behind is that it’s breathing right when we leave.

Standing Offers That Come With Every Job

• $40 off any repair over $200. Mention it when you call, and it’s applied before we even schedule the appointment.
• Free second opinion on any written estimate. If another company quoted you work, bring us the paperwork. We’ll give you a straight assessment at no cost.
• No trip charge inside the county. If you’re in Top Hat Chimney’s service county, coming out to look at the job costs you nothing.
• 10% off for seniors and veterans, always. It’s not a seasonal promotion. It’s a standing discount, applied on every job, every time, no questions asked.

What To Do If Something’s Not Right

Call (978) 637-8560. Say you had work done by Top Hat Chimney and something needs attention. That’s the entire process on your end. We document the issue, schedule the return visit, and make it right under the terms of the 90-Day Done Right Promise. If you’re not sure whether something we did is the cause of what you’re seeing, call anyway. A live person answers around the clock, and we’d rather hear about a small concern early than a big one later. First-degree creosote is a brush job. Third-degree is a glaze, catch it early. The same thinking applies to service questions. If a cap looks loose after a storm or you notice a draft that wasn’t there before, one phone call before burning season beats a chimney fire in February.

Why The Guarantee Matters In Peabody Specifically

Old New England houses have old New England chimneys, and Peabody has plenty of both. The freeze-thaw cycles through a Massachusetts winter put stress on masonry that a milder climate never would. Salt air and damp springs work their way into mortar joints. That’s why a ninety-day promise matters here. It covers the window when seasonal shifts reveal a problem, not just the day we leave. It also matches the reality of how people actually use their fireplaces: heavy in December, occasional in March, closed up by May. If a liner shifts or a crown cracks in those early weeks, the guarantee catches it. Wendell and his crew have been working on chimneys in this area for more than twenty-nine years, and every one of those years has reinforced the same lesson: do the work right the first time, back it honestly, and the phone keeps ringing.

Frequently Asked Questions